Billing Questions

Please see our list of “most asked” billing questions. If your question is not on this list, please read below on the best way to get in touch with us.

How does insurance work?

Insurance can be confusing, we get it. We have a couple of resources to help. F

First, this quick video will introduce you to the basics of healthcare billing: How Insurance Premiums and Deductibles Work.

For a more detailed explanation, use this link from the North Carolina Department of Insurance for their overview of how the insurance system works: Using Your Health Plan

I thought my annual visit was covered at 100%!?!

Recent changes in insurance coverage have defined an annual exam as a strictly preventative visit, that is limited to the following services:

  • Updating the patient medical history
  • Recording vitals
  • Breast examination and a pelvic examination with a pap smear, as indicated
  • Ordering preventative tests, such as mammograms and bone density testing
  • Routine screening lab work and routine medication refills

Any discussion or management of new problems or detailed review of chronic conditions are outside the scope of preventative services and will either be billed separately or discussed in a subsequent appointment.

How are lab services billed?

Triangle Physicians for Women contracts with outside vendors for laboratory services. The nature of the service provided will determine the lab we use for processing. Lab services will be billed by the vendor, and we ask you to refer your questions to them for support.

To determine the lab service used, please refer to your billing statement.

  • For questions regarding a bill from RPLA (WakeMed Laboratory Services), please contact 800-284-9806.
  • For questions regarding a bill for services from Unified Women’s Healthcare/Labcorp, please contact 984-229-1091.

What is the best way to ask a billing question?

Due to the confidential nature of your health, we ask that all billing questions initiate in the Patient Portal. Asking your question(s) in the portal will allow us to have a record of the question as well as the answer provided by our staff.

The link to the portal is HERE, and you will find a link to our billing staff in the Messages prompt at the top of the screen.

It is our goal to respond to all portal billing questions within 1 business day.

Dr. Pearce was attentive, listened well, and provided a comfortable experience for me. My recent vaginal exams have been very uncomfortable and she provided a very comfortable exam this time.

Dr. Pearce was AMAZING! She answered all my questions and didn’t make me feel rushed. Best experience I’ve had at Triangle yet! She really put my worried first-time mom mind at ease.

I think Dr. Grana and her assistant (Mandy) are the best. I have been going to TP4W for years – at least 20, and I have never been disappointed with the level of care I have received. I can be a challenge as my level for pain tolerance is low and they put up with me! I can’t help but highly recommend the practice to anyone looking for exemplary women’s healthcare.

Love love love Dr. Grana and her crew. Love going to Holly Springs office. The girls are the best from Lisa at the front desk to all the girls in the back. Your music and atmosphere is great. Thanks for making these appointments fun!! Yes believe it or not, fun!!!

Dr V and the office staff were all very professional, understanding, caring and very efficient. I would be happy to recommend this practice to friends, family and associates. – Barbara M. Lucas

My visit was great! & my past visit have all been great.Kristy helped me even with me being a bit stressed & in a hurry because I had to be seen & my job is super strict. Her urgency to get me seen was phenomenal. I even got to see Heather, she’s awesome & amazing. She helped deliver my baby girl a year ago. My whole family loves her and Dr Sheshadri. We actually can’t wait to get pregnant again hahaha. Everyone treats you with respect and always makes sure your okay & answers whatever questions you have before you leave. Even leaving a message for the nurses,they get back to you so quickly.  This practice really makes you feel taken care of.  We appreciate you all!  – Erika Hooks

My experience with the TP4W staff has been top of the line.  They helped me through three pregnancies and coached me through every step of the way.  Eternally thankful I chose TP4W.  – Britney

TP4W have such amazing doctors, midwives and nurses.  I cannot say enough about Dr. Grana and the rest of the staff for all the help, advice, guidance and medical care they provided me with all of my kids.  She made me feel safe and calm through both c-sections.  My routine care and pregnancy care have always been top notch and I would recommend them to anyone looking for an OBGYN.  – Brooke

We were honored to receive a hand written note..

Dr. Grana, Angie, Jessica, Heather, April, Sarah and the rest of the staff –

Thank you all so much for taking such good care of me through both of my pregnancies and births, especially my latest one on 10/29! most of yall know how nervous I was from having gone through a lot (to say the least) with my first in 2016. You all made me feel so comfortable and at ease before, during and after. And going through a touch year with my dad, you guys always asked how he was doing at every appointment, which was so thoughtful and beyond your job description. I know that you all see many women go through what i did each and every day and deliver many babies and perform many c-sections. But I hope you know how special Ruby’s delivery was to me. You all have amazing jobs! I cannot thank you all enough. Merry Christmas!

Love, Lucy

I have been going to TP4W since 2010/11 and could not be happier.

The staff, nurses, midwives, and doctors are all amazing. I have 2 sons, both delivered via cesarean by Dr. V. Every visit and every provider did everything in their power to give me the birth experience I wanted, and also ensure that myself and my babies were safe and healthy. Dr. V even did everything in his power to help me avoid my first c-section and VBAC with the second, but that turned out to be out of his hands and he was the absolute best surgeon. With my two pregnancies, I experienced a few scares and some unusual circumstances that would be too long and too private to write in a review, but every single hurdle was handled with grace, honesty, and professionalism. I am so thankful for the recommendation from a friend to come to this office. I can’t imagine ever going to another practice.